Shipping policy

Thanks for shopping with RITE Energy. Below is everything you need to know about how and when your order ships. If you have any questions, reach out anytime at support@riteenergy.com.

Order Processing

Orders placed before 12:00 PM MST, Monday through Friday, are processed and shipped the same day. Orders placed after the cutoff, or on weekends and holidays, are processed and shipped the next business day.

Please note that order processing time is separate from the delivery time shown below. You'll receive an order confirmation email right after you check out, and a shipping confirmation with tracking once your order is on its way.

Shipping Rates

Shipping rates are calculated at checkout based on your destination and the items in your order, so you'll always see the exact cost before you pay.

Enjoy free standard shipping on all U.S. orders over $50.

Domestic Shipping (United States)

  • Standard Shipping: 3–7 business days after your order is processed.

  • Orders are delivered via UPS, FedEx, or USPS, selected based on your location and order.

Order Tracking

Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking details to update once the carrier scans your package.

International Shipping

We currently ship to the European Union, Canada, Australia, and Latin America.

  • International shipping rates and estimated delivery times are calculated at checkout.

  • Delivery times vary by destination and can be affected by local customs processing.

  • Import duties, taxes, and customs fees are not included in your order total or shipping charges. These are set by your local customs authority and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

Shipping Carriers

We ship via UPS, FedEx, and USPS. Once your order is handed off to the carrier, delivery timing is managed by the carrier.

Shipping Delays

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other events outside our control.

Warm-Weather Shipping

During warmer months or in hot climates, packages may be exposed to higher temperatures while in transit and may arrive warm. We recommend refrigerating your products once they arrive. We are not responsible for cosmetic changes that result from heat exposure during shipping. If you ever have a concern about an order you've received, contact us at support@riteenergy.com and we'll be glad to help.

Incorrect Addresses & Failed Deliveries

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Lost or Damaged Packages

Please inspect your order as soon as it arrives. If your order arrives damaged, or if it doesn't arrive at all, contact us right away at support@riteenergy.com and we'll make it right. For more on refunds, see our 30-Day Money-Back Guarantee in our Refund Policy.

Contact Us

RITE Energy
4777 Leyden St, Denver, CO 80216
Email: support@riteenergy.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM MST (email support only)