Help Center

30-Day Money-Back Guarantee

We stand behind our products. If you're not completely satisfied with your purchase for any reason, contact us at support@riteenergy.com within 30 days of delivery and we'll issue a full refund.

In most cases, you won't need to send anything back to get your refund. If we do ask you to return your item, we'll email you a prepaid return shipping label along with instructions — so you'll never pay for return shipping. We also never charge a restocking fee.

To start a refund, contact us at support@riteenergy.com with your order number. (Please don't send anything back before reaching out — we'll let you know if a return is needed.)

To start a refund, contact us at support@riteenergy.com with your order number. (Please don't send anything back before reaching out — we'll let you know if a return is needed.)

In most cases, you won't need to send anything back to get your refund. If we do ask you to return your item, we'll email you a prepaid return shipping label along with instructions — so you'll never pay for return shipping. We also never charge a restocking fee.

To start a refund, contact us at support@riteenergy.com with your order number. (Please don't send anything back before reaching out — we'll let you know if a return is needed.)

Once your refund is approved — and, if we asked you to return the item, once we've received it — we'll process the refund to your original payment method within 5–10 business days. It may take additional time for your bank or card issuer to post the refund.

If more than 10 business days have passed since your refund was approved and you still haven't received it, please contact us at support@riteenergy.com.

We don’t currently offer direct exchanges. If you’re eligible for a return, please contact our team and we’ll help you with the next steps. 

If your order arrives damaged or defective, please contact us as soon as possible with your order number and photos of the issue. Our team will review it and arrange a replacement or refund where appropriate.

Sale items are generally considered final sale unless they arrive damaged, defective or incorrect. If there’s an issue with your order, please contact our team and we’ll help resolve it.

Please contact us with your order number and a photo of the item you received. We’ll arrange for the correct item to be sent to you and provide instructions for the incorrect item if it needs to be returned.

No. You can check out as a guest without creating an account.

If you do create an account, you’ll be able to view your orders and manage any active RITE subscriptions in one place.

Log in to your RITE account and open your subscription settings. From there, you can skip an upcoming order, pause your subscription, change your delivery frequency or update your next delivery date.

Log in to your RITE account and update your payment or shipping details from your account or subscription settings.

RITE uses Shopify’s new customer accounts, so there’s no traditional password to remember. Simply enter the email address linked to your account and follow the login instructions sent to you.

Choose the products you want and select Subscribe & Save at checkout. You can choose to receive your RITE delivery every 2, 4 or 6 weeks.

Your subscription will then renew automatically based on the delivery frequency you selected.

Yes. There are no minimum order requirements or cancellation restrictions.

You can skip an upcoming delivery, pause your subscription or cancel at any time through your RITE account.

Yes. You can manage your subscription directly through your account, including changing flavours, quantities and your next delivery date.

Subscribers receive 15% off every subscription order and the convenience of having RITE delivered automatically on the schedule that works best for them.

You can choose delivery every 2, 4 or 6 weeks and make changes, skip deliveries, pause or cancel whenever you need.