Refund policy

30-Day Money-Back Guarantee

We stand behind our products. If you're not completely satisfied with your purchase for any reason, contact us at support@riteenergy.com within 30 days of delivery and we'll issue a full refund.

In most cases, you won't need to send anything back to get your refund. If we do ask you to return your item, we'll email you a prepaid return shipping label along with instructions so you'll never pay for return shipping. We also never charge a restocking fee.

To start a refund, contact us at support@riteenergy.com with your order number. (Please don't send anything back before reaching out we'll let you know if a return is needed.)

Damages and issues

Please inspect your order when it arrives and contact us right away at support@riteenergy.com if anything is defective, damaged, or if you received the wrong product, so we can make it right.

Exceptions / non-returnable items

Gift cards are non-refundable. If you have a question about your specific order, just reach out.

Subscriptions

For subscription orders, you can skip, pause, or cancel anytime before your next renewal date through your account. See our Subscription Policy for details.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To do so, contact us at support@riteenergy.com. 

Refunds

Once your refund is approved and, if we asked you to return the item, once we've received it, we'll process the refund to your original payment method within 5–10 business days. It may take additional time for your bank or card issuer to post the refund.

If more than 10 business days have passed since your refund was approved and you still haven't received it, please contact us at support@riteenergy.com.

RITE Energy is a brand of Drink Lab Partners, Inc.